Refund Policy

We take seriously to our job in order to let you have a 100% satisfaction about our product.

Please contact our customer service within 30 days of receiving your order and provide a detailed description of the issue you encountered.

Please do not return any products to us unless approved by the member of HERCTER team.

We only accept returns and refunds for the following situations:

1)  The package is lost or damaged by the carrier

2)  The delivery date is delayed more than 20 days.

3) The materials and products cannot meet your order requirements.

We will not accept returns and refunds for the following situations:

1)  Personal reasons: wrong or unclear address,refuse to accept.

2) Refuse to pay customs duties.

How to find the refund?

We send all refunds back to your original payment method. The time it takes to receive your money varies by payment method.