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Shandong Golden Realm Industrial Co.,Ltd.

  • Whether we provide samples?

    Yes, for new customers placing their first order, we can produce three samples for free for you, which can be of different products and designs, and we will ship them to you once at no charge.



  • When I can receipt the samples? When I can receipt the final product?

    For samples, product production can be completed within 4-5 days after confirming the design, with an additional 5-8 days required for shipping.
    For bulk orders, production can be completed within 15-20 days after design confirmation, and the shipping time depends on the transportation method you choose.



  • What is the MOQ? Whether block printing is accepted?

    Our MOQ is 100pcs.But we allow different designs to be combined in one order, with a minimum total of 100 pieces.

  • What is the mode of transportation?

    For transportation methods,we support Air, Sea and Express.



  • Usually when I can receipt the products after I placing an order?

    For bulk orders, production can be completed within 15-20 days after design confirmation, and the shipping time depends on the transportation method you choose.


    The shipping time for air freight is approximately 10-15 days, while sea freight takes about 30-35 days. Express delivery generally requires about 5-8 days.



  • What is the conditions to apply for the after-saling? What is the standard of return and exchange?

    We only accept returns and refunds for the following situations:

    1)  The package is lost or damaged by the carrier

    2)  The delivery date is delayed more than 20 days.

    3) The materials and products cannot meet your order requirements.

    We will not accept returns and refunds for the following situations:

    1)  Personal reasons: wrong or unclear address,refuse to accept.

    2) Refuse to pay customs duties.



  • What is the payment method? What is the percentage of advance payment?

    We accept bank transfer and paypal.

    The deposit required varies depending on the specific circumstances.



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+86 13355459319

+86 13355459319

jamesyu@hercter.com

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